All print orders must be collected within 1 month from date of notification. All uncollected printed will be discards without further notifications.
Where is your office located and where do I collect my prints?
Our collection office is located at 73 Ubi Road 1, #08-59 Oxley Bizhub 1, Singapore 408733.
What is your refund policy
We are confident of the standards of our print quality. If you are not 100% satisfied with your purchase from us, simply contact us within 3 days from the ready for collection date and you will be able to request for a reprint.
We will accept reprints and refunds related payments if you are not fully satisfied with your purchase from us. Do note however, we will not be responsible for any customer losses. The Copy Boy accepts a maximum 100% liability on the order value only.
Reprinting of defective products and services may be an option if feasible. For this to occur, you must return the full quantity of the defective goods to us within 7 days. Production lead-times of reprints would stay the same with no artwork changes being permitted.
If there are no special reasons for return, then returned items will not be accepted.
No refunds for cancellation/changing of delivery options after order has been processed.
What if the prints are not ready by the lead time?
Given the nature of offset prints and post production finishing, lead times provide an estimated required time for production. We are unable to cancel the order if it extends beyond the lead time. A discount up to 5% of the item value may be extended to such prints that take longer than the lead time.
How can I place an order and when do I make payment?
You can place orders by emailing us the following: 1) Billing Details: -Company Name (If any): -Billing Contact Name: -Billing Address: -Billing Contact Number: 2) Print Ready Artwork 3) Print Product required and Print Quantity 4) Final Print Size (Example: 90mm x 54mm)
Payment have to be made in full before printing commences.
Alternatively, you may try to use our new online order system:
– Make a cash payment at our office (NETS is accepted)
– Drop a check at our office or mail a check to us.
– Make a bank transfer to our company’s DBS account.
I made a payment for the wrong amount, what can I do?
Please check to ensure that you have made the payment for the correct amount. However, we understand mistakes do happen, please drop our team an email and we will assist accordingly.
– We will credit the full surplus amount to your account.
– In the event you prefer a funds transfer refund, an administrative fee of $5 will be imposed. The admin fee will be deducted from the total refund amount.
Can I get further discounts on my orders?
Our quoted prices are wholesale print rates. You may notice that it is significantly lower compared to market prices. We achieve such low prices through economies of scale and our channel partners. Our print products are distributed through retail print channel partners. If you would like to join us as a channel partner, get in touch with us and we will discuss the details with you.
Is there GST?
There are no GST charges. All prices are nett.
Will the Colour of my printed product match 100% to the original colour of my artwork?
No. It is a known fact within the printing industry that 100% process colour (CMYK printing) accuracy is not presently possible with the current print technology. Therefore, even if a printing company were to employ highly experienced personnel including the latest press technology, the outcome of colour of the printed product will always differ from the original artwork. The level of difference however is subject from printing company to printing company..
Other factors for colour variation/deviation: i) Paper Stock – The quality of paper, its surface and brightness can affect exact outcome of printing colours. ii) Humidity Levels – damp weather can cause saturation of ink colours. iii) Different Press/Print Machines – different press/print machines produce different colour results. iv) Monitor Displays and Colour Settings – unmatching calibration of monitor colour or colour settings (RGB, CMYK) can misrepresent final colour of output.
Disclaimer: i. Colour reproduction or accuracy is subjected to the limitations of printing method. ii. The Copy Boy ensures colour reproduction and consistency of product printing in the same batch, but we cannot be held liable for colour variations between jobs printed in different ordering periods.